Contact information
Contact Information
MedSense Labs, LLC d/b/a Brux Aware Last Updated: July 13, 2026
We’re here to help. The fastest way to reach us for any question about your order, the Product, returns, warranty, or your privacy is by email.
Company / Seller of Record
MedSense Labs, LLC, a California limited liability company, doing business as Brux Aware. MedSense Labs, LLC is the seller of Brux Aware Products and the operator of the Services. Our store is powered by Shopify; all sales are made by MedSense Labs, LLC.
Mailing address: 2 N. Lake Ave., Suite 520, Pasadena, CA 91101, USA Email: hello@bruxaware.com Website: www.bruxaware.com
How to Reach Us
| Topic | Contact |
|---|---|
| Customer support (product, orders, fit, adaptation) | hello@bruxaware.com |
| Returns & refunds (see the Return & Refund Policy) | hello@bruxaware.com |
| Warranty claims (see the Limited Warranty) | hello@bruxaware.com |
| Privacy requests & questions (see the Privacy Policy) | hello@bruxaware.com |
| Consumer health data requests | hello@bruxaware.com — subject line “Consumer Health Data Request” |
| Legal notices | MedSense Labs, LLC, 2 N. Lake Ave., Suite 520, Pasadena, CA 91101, and hello@bruxaware.com |
| Copyright / DMCA notices (see the Legal Notice) | hello@bruxaware.com |
When You Contact Us
To help us assist you quickly, please include, where relevant: your name, the email used for your order, your order number, the purchase or delivery date, a description of your question or issue, and any helpful photos. We aim to respond within a reasonable time; response times may vary with volume and holidays.
A Note on Health Questions
Brux Aware is a general wellness product. Our support team can help with the Product, app, orders, and fit, but cannot provide medical or dental advice. For questions about your health, teeth, jaw, grinding, clenching, or sleep, please consult a qualified healthcare or dental professional. If you may be experiencing a medical or dental emergency, contact emergency services or a professional immediately.