Limited Warranty

MedSense Labs, LLC d/b/a Brux Aware Last Updated: August 20, 2026

This Limited Warranty is the sole express warranty for the Brux Aware Device. It is incorporated by reference into, and forms part of, the Brux Aware Terms of Service. It is separate from, and in addition to, the 30-Day Comfort & Satisfaction Guarantee in our Return & Refund Policy. Capitalized terms have the meanings given in the Terms of Service. Nothing in this Limited Warranty limits any right you have under applicable consumer-protection law, and where such law gives you greater rights, that law controls.

Who Gives This Warranty

MedSense Labs, LLC, a California limited liability company doing business as Brux Aware, 2 N. Lake Ave., Suite 520, Pasadena, CA 91101. Email hello@bruxaware.com.

Who Is Covered

The original end-user purchaser who bought the Device new from www.bruxaware.com or from an authorized seller we designate. This warranty is not transferable. It does not cover Devices bought from unauthorized resellers, acquired second-hand, or received as a transfer from another owner.

What Is Covered

The Brux Aware Device and the charging equipment included in the box, against defects in materials and workmanship under normal use in accordance with our fitting, use, cleaning, charging, and storage instructions.

How Long It Lasts

One (1) year from the date the Device is delivered to the original purchaser.

What We Will Do

If a covered defect appears during the warranty period and you notify us within that period, we will, at our option and as your exclusive remedy:

replace the Device with a new Device of equivalent function, or
refund the purchase price you paid for the Device.

The Device is a sealed assembly and is not field-repairable, so we do not offer repair. Replacement Devices are always new. We do not send refurbished Devices, and a Device returned to us is destroyed rather than reissued to another customer.

A replacement Device is warranted for the remainder of the original warranty period, or thirty (30) days from delivery of the replacement, whichever is longer.

What Is Not Covered

Normal wear. An intraoral appliance changes with use. Discoloration, staining, scuffing, odor, and the gradual softening or deformation that comes from nightly wear are expected and are not defects.
The molded fit. Fitting is performed by you. A fit you are unhappy with is addressed under the Return & Refund Policy within 30 days of delivery. See If You Ruin the Fit below.
Battery capacity loss. A rechargeable cell holds less charge over time. That is normal and is not covered. Total failure of the battery to charge or hold any charge is covered as a defect.
Damage from misuse or accident, including dropping, crushing, pets, chewing outside intended use, boiling or heating beyond what the fitting instructions specify, dishwashers, solvents, or any cleaning agent outside our cleaning instructions.
Damage from charging equipment we did not authorize.
Any Device that has been opened, modified, repaired, or altered by anyone other than us or a party we authorize, or whose serial number has been removed or defaced.
Software, firmware, and the mobile app, which are licensed under the Terms of Service and provided as described there.
Loss of data, including recorded nights, scores, trends, and calibration.
Cosmetic differences from promotional images, and non-material changes to packaging, accessories, or documentation.
Devices not purchased new from us or an authorized seller.

If You Ruin the Fit

Molding is the hardest step we ask you to do yourself, and it can go wrong. A fit that did not come out right is not a defect in materials or workmanship, so it is not a warranty claim. But we would rather you have a guard that fits.

Outside the 30-day return window, we will sell you a replacement Device at 50% of the then-current retail price of the same or nearest equivalent model. Email hello@bruxaware.com with your order number.

Hygiene

The Device is worn in your mouth. Any Device returned to us, for any reason, must be cleaned according to our cleaning instructions before you ship it. A Device received in an unsanitary condition may be refused and returned to you at your cost, or handled at our discretion. Returned Devices are destroyed and are never reissued to another customer.

How to Make a Claim

Email hello@bruxaware.com with the subject line “Warranty Claim.” Include your name, the email address used for the order, your order number, the delivery date, the Device serial number, a description of the problem, and photos where they help.

Do not ship a Device back before you have received return instructions from us.

Shipping. You pay to send the Device back to us. If we determine the claim is covered, we pay to ship the replacement to you. If we determine it is not covered, we will tell you before taking any further step and return the Device to you at your cost, or dispose of it if you prefer.

Other Warranties, and Your Other Rights

Except for this Limited Warranty, and except for warranties, rights, or remedies that cannot lawfully be excluded, the Device is provided “AS IS” and we disclaim all other warranties and conditions, express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Where a non-waivable implied warranty applies, including the implied warranty of merchantability under the California Song-Beverly Consumer Warranty Act, it is limited in duration to the duration of this Limited Warranty, or to the minimum period the law requires if that period is longer.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the Device or this warranty, including lost data, lost profits, and loss of use.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

General Wellness Product

Brux Aware is a general wellness product. It is not a medical device, has not been cleared or approved by the U.S. Food and Drug Administration, and is not intended to diagnose, treat, cure, mitigate, or prevent any disease or condition. Nothing in this warranty is a representation or promise about any health, dental, sleep, or behavioral outcome. See our Legal Notice & Disclosures.

Designation

This is a Limited Warranty as that term is used in the Magnuson-Moss Warranty Act, 15 U.S.C. §§ 2301 et seq.

Contact

MedSense Labs, LLC, doing business as Brux Aware
Email: hello@bruxaware.com
Mailing address: 2 N. Lake Ave., Suite 520, Pasadena, CA 91101
Website: www.bruxaware.com